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6 Tips to get Corporate Business

We often get asked about how to approach corporate [...]

5 Tips to Improve your customer service

To run a profitable business you need to have [...]

By | 2018-04-17T18:52:32+00:00 March 25th, 2018|Business Mindset, Business Plan, First Impressions, Ideal Client, Local business, Networking, Physio, Professionalism, Reward, Self Promotion, Signage, Team Work, WorkLife Balance|Comments Off on 5 Tips to Improve your customer service

What are your magic numbers?

Recently I've been working with very busy clinic owners. You may say why do busy clinic owners need help? It's because they are both in their early 30s and are nearly burnt out due to their workload. They're both working over 70 hours a week and missing out on their own health (gym, healthy eating - all the stuff we tell our clients to do) as well as time with their friends and family. We all have a finite amount of time on earth, so make sure you make the most of it, rather than chasing extra money (stress) you don't need. So I propose the question, what are your magic numbers? Below is a way to help you figure out what they are...........

By | 2017-11-18T13:41:46+00:00 November 18th, 2017|Business Coach, Business Plan, Healthcare Business, Holidays, Knowledge, Outsourcing, Professionalism, Reward, systems, WorkLife Balance|Comments Off on What are your magic numbers?

How I work 3 days a week

Before we start, I wish to point out that this is not some dodgy scheme to make you rich in 4 weeks, or some African Prince looking for a bank transfer. This idea of this article is to provide you with more time, yes time! Time, which for a lot of us is constantly running out. Please note all of this is my opinion, based on experience in the field and research into how to be more efficient. Why do people in the western world work 5.5 days a week, or as a business owner up to 70-80 hours a week? If you're working more than 80 hours a week as a health practitioner, then you really need to evaluate why and what you're doing. It is has been proven that working long hours consistently, increases your health risk to stress, cardiovascular disease, obesity, high blood pressure, cancer etc..... So why work yourself into the ground and then have to deal with the effects? I appreciate that starting off in business or taking on a new project can be stressful, but it doesn't have to be constant. So, here's how and why I'm working 3 days a week.

How to make a good first impression

I was in a doctor's waiting room recently waiting to have my appointment. As an observer of all things system based and picking holes in business systems, I had time to kill. I've recently moved to the area so my first impression of the clinic was not fantastic, my observations included the following, poor signage to the clinic, cold waiting room, rude receptionist who looked like she'd been dragged through a bush to get to work and an attitude to match. She told me to talk a seat and the doctor will be with you shortly, I asked how long will he be and she snapped when he's finished with the other patients! Now I don't want to bash all GP clinics but I wasn't holding out much hope for the doctor who called me in 20 mins later to tell me how busy his morning was. He turned out to be a nice doctor but I had already made up my mind that I wasn't ever going to set foot inside the practice again. My point is that regardless of how professional you are, it's your whole system that makes the first impression. Here are my tips for first impressions.

The benefits of doing business locally

As a healthcare clinic owner I cannot stress enough the importance of doing business locally. Most clients for healthcare clinics will travel less than an hour to visit your clinic, therefore it makes sense that you do most of your business within an hour radius of your clinic. Obviously this is variable depending on how densely populated the area you do business in. Since moving home to my local community and setting up my new Physiotherapy clinic www.compassphysio.ie I've got involved in as much local activity as possible. I'm baffled as to why more people don't get involved in their community and support their local businesses. Now you may say hangon Colin, you're always preaching about outsourcing to virtual assistants overseas. I agree with this when starting off in business. However if you need a haircut - go to your local hairdresser, if you want a coffee - go to your local cafe, if you want office paper - go to your local book store. You'll be surprised who you'll meet and maybe, just maybe you might pick up some new clients if you apply some of the principles from my blog on uniform and name badges.

How to switch off after work

Do you bring your work home with you or find it difficult to switch off after work ? As a small business owner you may be...worrying about loans, clients, to do lists etc... trust me I've been there. There's a fine line between keeping on top of things in your business and letting it go to down the drain. If you're checking emails on a Saturday night or answering calls on a Sunday then I think you need to put some strategies in place to get a better work life balance. Here are my top 5 tips to help you achieve this.

Be Boring – Be Successful

  What makes a successful healthcare company? Consistency 50% of [...]

Holidays in healthcare business

At the moment I am in Zambia doing some volunteer work and then plan to climb Kilimanjaro at the beginning of August. How many weeks holidays have you had this year? By holiday I mean turn your phone off and not worry about checking emails for your business or taking calls. As much as we all love our profession it's really important to take a break and recharge or combine the two. Running my own healthcare business in Australia and having family overseas ensured that I took 4-5 weeks holidays every year. This meant that I needed to have my business in order before I went on honeymoon or holidays. When I was on holidays in Ireland there wasn't much I could do for a faulty printer or an upset client. I had to have good systems in place to deal with these things. So in order to get more holidays I suggest the following regardless whether you're a big practice or small operator. #Plan, Delegate, #Raiseprices