Practice Software

How to be more Productive with your time

Let's make use of that Precious Time Much like any [...]

CPD for your Business – Are you doing enough?

  CPD for your Business - Are you doing enough? [...]

Tips to improve your use of technology

Compared to 25 years ago we are now much more [...]

Analysis Paralysis – Are you drowning in stats?

Since I started PracticeNav in 2015, I’ve always been fascinated [...]

By | 2018-01-17T11:44:57+00:00 January 17th, 2018|Accounting, Automation, Beliefs, Business Coach, Business Plan, Habits, Healthcare Business, Knowledge, Outsourcing, planning, Practice Software, Statistics, WorkLife Balance|Comments Off on Analysis Paralysis – Are you drowning in stats?

Why you should say NO more often

As healthcare professionals we like to please people, otherwise we wouldn't be in this profession. However, this need to please people can come at the expense of our own needs and the needs of our business. Don't get me wrong, I think it's great to be involved in lots of different business activities and ventures, but sometimes they take up too much time. This time comes at the expense of working on your core business and your down time. Fair enough, if you've got time to spare and your financially secure for life, but most of us have a set number of hours we work a week. I believe our down time is as important as our work time so I want to give you examples of ways to say NO and the benefits of saying no.

10 things I hate about business (with solutions)

If you want things to be different you need to do different things. Albert Einstein said the definition of madness is to do the same thing over and over again and expect different results. In a healthcare business if you want different results then you need to change how you do things. A lot of clinicians complain about how they wish things could be different and don't change anything. Here are some of the top complaints I hear...I've also thrown in some solutions. In order to change you need to be different!

Planning for a lean period

Let's be realistic, no matter what stage your business is at it's not always going to be plain sailing. Following on from my last video on how to hire people for your clinic I'd like to discuss the issue of having a lean period in your clinic and how to plan for it. A lean period in a healthcare business generally happens around holiday time or staff departures. If you plan for it and you know it's coming then you don't have to stress about it. I heard a great phrase the other day "control the controllables", in other words plan for what you can control and adapt to the rest. I'd also recommend trying to build some sort of a contingency fund for difficult times or expansion within your business. Here are 5 tips to help plan for lean periods regardless of what stage your business is at.

Investing in your healthcare business

When most people hear the word "invest" they automatically think money. However investment is more than money, if applied correctly it can also include time. Most healthcare business owners complain about not having enough time to work "on" the business. The reason for this common complaint is the fact that they don't have the correct systems in place and are unwilling to adapt to the ever changing healthcare landscape. If you work for two hours per week on any of the previous articles I've wrote over the course of a year your business will grow. As it's a healthcare business it would increase over a steady period, let's be conservative and say you improve by 1% per week. If you're seeing 25 clients a week at present, say 5 per day and you consistently improve by 1% each week, then after one year you will be seeing over 40 clients a week! After two years it will be 70 clients per week. Don't believe me? Click here to see example showing the simple principles figures. Results in this industry are not instant, if you're not in it for the long haul then go do something else with your life, because you have to enjoy it.

Are you penny wise pound foolish…

I speak from experience when it comes to being penny wise and pound foolish. When I bought my first Physiotherapy clinic I did not have a big budget for anything, any money I got from my clients generally went on wages or rent. However now that I'm opening my second clinic I can see the value of investment if you have the cash to invest. My previous staff will laugh when they read this, but I have a shredder in the practice I bought for $50 that would shred 5 pages at a time. The problem was every 3-4 weeks the shredder would get jammed up or overheat and I would have to spend an hour fixing it or making ridiculous videos on how to use a shredder (yes I did that!). It took me 2 broken shredders and alot of advice from my admin team (Thanks Jen) to get a business shredder worth about $150 which saved me a fortune in time and I never had to worry about jamming paper again. So if I add up all the time I spend on the broken shredders it works out at about $160/hour (clients I could have billed) and at a conservative estimate of 10 hours that works out at $1600, plus another 2 new shredders at $50 per shredder. That's a grand total of $1700 - a weeks wages for top class MSK Physiotherapist!!

How contactable are you?

Do you get text messages or calls on the weekend from your clients? Maybe Sunday night at 10pm looking for an appointment the next day... what a pain in the arse that is! In the ideal world when we leave work we should leave work, however now a days everyone is ultra connected through all sorts of different devices and it's hard to get away. People may disagree with this statement but as a business owner you want to minimise your client time outside of work hours. Privacy, Set up voicemail, Autoresponder, Online booking, Train your clients