First Impressions

The Fortune is In the Follow Up

Are you interested in a 20% uplift in your [...]

What to do About Cancellations?

Cancellations They rate up there in the same annoying [...]

By | 2018-10-15T22:21:54+00:00 October 15th, 2018|Blog, Business Basics, Business Coach, Business Plan, Client experience, CPD, CPD Business, First Impressions, Healthcare Business, Ideal Client, Integration, Mentor, Physio, Physiotherapy|Comments Off on What to do About Cancellations?

Why you should get involved in your local Community

Last week we officially opened our third clinic in [...]

By | 2018-09-11T07:42:28+00:00 September 11th, 2018|Advertising, Beliefs, Business goals, Business Mindset, Business Plan, Client experience, Coordination, First Impressions, Follow up, Habits, Healthcare Business, Local business, marketing, Physio, Physiotherapy, Professionalism|Comments Off on Why you should get involved in your local Community

The Benefits of a New Client Welcome Pack

The Benefits of a Welcome Pack for your new [...]

By | 2018-06-18T22:38:14+00:00 June 18th, 2018|Blog, Business Coach, Business Plan, Client experience, Culture, First Impressions, Healthcare Business, Healthcare Business Online Clinical Records, Ideal Client, marketing, Reviews|Comments Off on The Benefits of a New Client Welcome Pack

Are you Considering Your Clients Journey?

Are you considering your Clients Journey?   Here at Practice [...]

What limitations are YOU imposing on YOURSELF

Ok so a step away from our normal blog on [...]

5 Tips to Improve your customer service

To run a profitable business you need to have [...]

By | 2018-04-17T18:52:32+00:00 March 25th, 2018|Business Mindset, Business Plan, First Impressions, Ideal Client, Local business, Networking, Physio, Professionalism, Reward, Self Promotion, Signage, Team Work, WorkLife Balance|Comments Off on 5 Tips to Improve your customer service

Tips for healthcare websites

What's your business website like? Do you have one? If you run a healthcare business and your don't have a website or it was designed in 2007 by a family friend then it's probably time to invest. Five months into two clinic transformations one thing that's really important is having a good website regardless whether your clinic has just opened its doors or has been established for 20 years. Most people want the following when they click on a healthcare website contact number, online booking & location details. The following tips will help you develop or update your new website. As a valued reader of the practicenav blog feel free to contact the following web design company for a FREE Website review by clicking here

Why is signage so important?

Why is signage so important? Simple answer is that it creates business through brand awareness. I was at my new clinic in Castlecomer, Co Kilkenny www.compassphysio.ie for 4 months before I got my sign organised for outside my clinic. The sign is located on a busy road in the town. In the first week alone we got five enquires from the sign (we know this because we ask people how they hear about the clinic) and converted three of them. The sign cost about €300 to put up and paid for itself after two weeks. I imagine the sign will last at least two years with a huge Return On Investment (ROI). Following this I got my car wrapped in signage which cost €400. The response to this was fantastic, people are aware I'm in the town, I park in different locations throughout the town to gain as much exposure as possible. So here are some reasons as to why you should invest in decent signage.

How to make a good first impression

I was in a doctor's waiting room recently waiting to have my appointment. As an observer of all things system based and picking holes in business systems, I had time to kill. I've recently moved to the area so my first impression of the clinic was not fantastic, my observations included the following, poor signage to the clinic, cold waiting room, rude receptionist who looked like she'd been dragged through a bush to get to work and an attitude to match. She told me to talk a seat and the doctor will be with you shortly, I asked how long will he be and she snapped when he's finished with the other patients! Now I don't want to bash all GP clinics but I wasn't holding out much hope for the doctor who called me in 20 mins later to tell me how busy his morning was. He turned out to be a nice doctor but I had already made up my mind that I wasn't ever going to set foot inside the practice again. My point is that regardless of how professional you are, it's your whole system that makes the first impression. Here are my tips for first impressions.