50 Questions to ensure you don’t make the same mistakes again!

At PracticeNav we deal with Physiotherapists, Chiropractors, Massage therapist, [...]

6 Tips to get Corporate Business

We often get asked about how to approach corporate [...]

Why you should get involved in your local Community

Last week we officially opened our third clinic in [...]

By | 2018-09-11T07:42:28+00:00 September 11th, 2018|Advertising, Beliefs, Business goals, Business Mindset, Business Plan, Client experience, Coordination, First Impressions, Follow up, Habits, Healthcare Business, Local business, marketing, Physio, Physiotherapy, Professionalism|Comments Off on Why you should get involved in your local Community

What you can learn from Ed Sheeran in Business

Saturday night I went along to my first concert [...]

By | 2018-05-21T20:01:58+00:00 May 21st, 2018|Advertising, Business for Sale, Business goals, Business Mindset, marketing, Networking, systems, Team Work, WorkLife Balance|Comments Off on What you can learn from Ed Sheeran in Business

Are you Considering Your Clients Journey?

Are you considering your Clients Journey?   Here at Practice [...]

How to value a healthcare business

At some point in the future you may want [...]

By | 2018-04-22T17:56:06+00:00 April 22nd, 2018|Accounting, Advertising, Business for Sale, Business goals, Business Mindset, Business Plan, Healthcare Business, marketing, Professionalism, Selling your business, Tax|Comments Off on How to value a healthcare business

5 Tips for Recruiting Healthcare Staff

Business is good. Your lists are busy. Your struggling to [...]

Are you missing out on a LOT of new clients?   Are you engaging your potential clients? We [...]

How to retain and follow up with your clients

What percentage of appointments are Did Not Attend (DNA), Cancelations, Unable To Attend (UTA), New Patients (NP) in the average clinic? The percentages will vary hugely with every clinics depending on the type of clinic, how long it's been established, client base, location etc. So I can only give you information based on the average Physio clinic I deal with.  The percentages are of the total patients booked in say for one week.  Say 50 patients for a week 2% DNA (1) 6% UTA (3) 2% Cancellation (1) 74% FU (38) 16% NP (8) If your DNA, UTA and cancellations are above 20% then you need to review your system - click here to review your systems. Ideally you want your NP above 10% in order to grow your business. If this is not the case and you've got all the systems in place then you need to review your marketing strategy. Click here for a free marketing plan. You also need to follow up with all DNAs and cancellations via phone call by treating practitioner to find out what happened and rebook their appointment. Reminders - I sent SMS and email reminders for all appointments, people are busy and forget things, make it easy for them to remember their appointment. 

Tips for healthcare websites

What's your business website like? Do you have one? If you run a healthcare business and your don't have a website or it was designed in 2007 by a family friend then it's probably time to invest. Five months into two clinic transformations one thing that's really important is having a good website regardless whether your clinic has just opened its doors or has been established for 20 years. Most people want the following when they click on a healthcare website contact number, online booking & location details. The following tips will help you develop or update your new website. As a valued reader of the practicenav blog feel free to contact the following web design company for a FREE Website review by clicking here