50 Questions to ensure you don’t make the same mistakes again!
At PracticeNav we deal with Physiotherapists, Chiropractors, Massage therapist, [...]
At PracticeNav we deal with Physiotherapists, Chiropractors, Massage therapist, [...]
We often get asked about how to approach corporate [...]
Last week we officially opened our third clinic in [...]
Saturday night I went along to my first concert [...]
Are you considering your Clients Journey? Here at Practice [...]
At some point in the future you may want [...]
Business is good. Your lists are busy. Your struggling to [...]
https://www.youtube.com/watch?v=_VKY3-wo7VA Are you engaging your potential clients? We [...]
What percentage of appointments are Did Not Attend (DNA), Cancelations, Unable To Attend (UTA), New Patients (NP) in the average clinic? The percentages will vary hugely with every clinics depending on the type of clinic, how long it's been established, client base, location etc. So I can only give you information based on the average Physio clinic I deal with. The percentages are of the total patients booked in say for one week. Say 50 patients for a week 2% DNA (1) 6% UTA (3) 2% Cancellation (1) 74% FU (38) 16% NP (8) If your DNA, UTA and cancellations are above 20% then you need to review your system - click here to review your systems. Ideally you want your NP above 10% in order to grow your business. If this is not the case and you've got all the systems in place then you need to review your marketing strategy. Click here for a free marketing plan. You also need to follow up with all DNAs and cancellations via phone call by treating practitioner to find out what happened and rebook their appointment. Reminders - I sent SMS and email reminders for all appointments, people are busy and forget things, make it easy for them to remember their appointment.
What's your business website like? Do you have one? If you run a healthcare business and your don't have a website or it was designed in 2007 by a family friend then it's probably time to invest. Five months into two clinic transformations one thing that's really important is having a good website regardless whether your clinic has just opened its doors or has been established for 20 years. Most people want the following when they click on a healthcare website contact number, online booking & location details. The following tips will help you develop or update your new website. As a valued reader of the practicenav blog feel free to contact the following web design company for a FREE Website review by clicking here