colinpaddy

About colinpaddy

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So far colinpaddy has created 75 blog entries.

Tips to improve your use of technology

Compared to 25 years ago we are now much more [...]

Analysis Paralysis – Are you drowning in stats?

Since I started PracticeNav in 2015, I’ve always been fascinated [...]

By | 2018-01-17T11:44:57+00:00 January 17th, 2018|Accounting, Automation, Beliefs, Business Coach, Business Plan, Habits, Healthcare Business, Knowledge, Outsourcing, planning, Practice Software, Statistics, WorkLife Balance|Comments Off on Analysis Paralysis – Are you drowning in stats?

Why you should say NO more often

As healthcare professionals we like to please people, otherwise we wouldn't be in this profession. However, this need to please people can come at the expense of our own needs and the needs of our business. Don't get me wrong, I think it's great to be involved in lots of different business activities and ventures, but sometimes they take up too much time. This time comes at the expense of working on your core business and your down time. Fair enough, if you've got time to spare and your financially secure for life, but most of us have a set number of hours we work a week. I believe our down time is as important as our work time so I want to give you examples of ways to say NO and the benefits of saying no.

What are your magic numbers?

Recently I've been working with very busy clinic owners. You may say why do busy clinic owners need help? It's because they are both in their early 30s and are nearly burnt out due to their workload. They're both working over 70 hours a week and missing out on their own health (gym, healthy eating - all the stuff we tell our clients to do) as well as time with their friends and family. We all have a finite amount of time on earth, so make sure you make the most of it, rather than chasing extra money (stress) you don't need. So I propose the question, what are your magic numbers? Below is a way to help you figure out what they are...........

By | 2017-11-18T13:41:46+00:00 November 18th, 2017|Business Coach, Business Plan, Healthcare Business, Holidays, Knowledge, Outsourcing, Professionalism, Reward, systems, WorkLife Balance|Comments Off on What are your magic numbers?

10 things I hate about business (with solutions)

If you want things to be different you need to do different things. Albert Einstein said the definition of madness is to do the same thing over and over again and expect different results. In a healthcare business if you want different results then you need to change how you do things. A lot of clinicians complain about how they wish things could be different and don't change anything. Here are some of the top complaints I hear...I've also thrown in some solutions. In order to change you need to be different!

How to retain and follow up with your clients

What percentage of appointments are Did Not Attend (DNA), Cancelations, Unable To Attend (UTA), New Patients (NP) in the average clinic? The percentages will vary hugely with every clinics depending on the type of clinic, how long it's been established, client base, location etc. So I can only give you information based on the average Physio clinic I deal with.  The percentages are of the total patients booked in say for one week.  Say 50 patients for a week 2% DNA (1) 6% UTA (3) 2% Cancellation (1) 74% FU (38) 16% NP (8) If your DNA, UTA and cancellations are above 20% then you need to review your system - click here to review your systems. Ideally you want your NP above 10% in order to grow your business. If this is not the case and you've got all the systems in place then you need to review your marketing strategy. Click here for a free marketing plan. You also need to follow up with all DNAs and cancellations via phone call by treating practitioner to find out what happened and rebook their appointment. Reminders - I sent SMS and email reminders for all appointments, people are busy and forget things, make it easy for them to remember their appointment. 

How I work 3 days a week

Before we start, I wish to point out that this is not some dodgy scheme to make you rich in 4 weeks, or some African Prince looking for a bank transfer. This idea of this article is to provide you with more time, yes time! Time, which for a lot of us is constantly running out. Please note all of this is my opinion, based on experience in the field and research into how to be more efficient. Why do people in the western world work 5.5 days a week, or as a business owner up to 70-80 hours a week? If you're working more than 80 hours a week as a health practitioner, then you really need to evaluate why and what you're doing. It is has been proven that working long hours consistently, increases your health risk to stress, cardiovascular disease, obesity, high blood pressure, cancer etc..... So why work yourself into the ground and then have to deal with the effects? I appreciate that starting off in business or taking on a new project can be stressful, but it doesn't have to be constant. So, here's how and why I'm working 3 days a week.

Do you learn from your hiring mistakes?

So I've been thinking about learning from my mistakes recently and wondering why I don't do it more often. At a clinic I was involved in I made the mistake of hiring someone for the sake of hiring someone, I know it sounds stupid! I was in a position where I needed someone to cover a clinic as I just opened a second site. It turned out to be tough work, the clinician was hard work and not a team player. I put in the hours of supervision and guidance over the course of a eight months, but in the end it just wasn't working so the contract ended. This happened me again (It didn't happen to me, I chose to put myself in the situation) with one of the clinics I look after. We were expecting too much too soon with not enough experience. Again the contract ended (on good terms), so what have I learnt from the situation....

By | 2017-08-21T20:21:33+00:00 August 21st, 2017|Business Coach|0 Comments

How to get business support

No matter what you do in life it's alway good to have support. Any successful business has a good support network and understands how important it is. Regardless of whether you're a sole trader running an individual clinic or a multi location clinic you need a support network (PracticeNav's new interactive facebook page click here). As healthcare practitioners we're always updating our professional skills but don't pay much attention to the business support. So this blog will discuss five easy ways to create a support system to run a successful clinic.