Put your pigeon on steroids…

pigeon-on-steroidsNow I’m not an advocate for the use of steroids on animals or humans but how many times a week do you answer the same questions from clients and staff? How many different platforms (social media) do you answer questions on? If you answer the same questions over and over then there are simple systems you can put in place to answer all the questions, giving you more time to focus on your clients or leave work early to spend time with your family.

So I’ll start with a list of simple questions…

Questions from clients
What appointments do you have available?
How long are the appointments?
What do I need to bring?
How much does it cost?

Questions from staff
How much do I charge this client?
How do I bill for that?
Can I have time off this week?
What’s the password for this?

Tips to automatically answer all of these questions

  1. FAQ: Set up a FAQ on your website page with a list and all the answers of the 10 most common questions you get asked about your business. Then add this link to your email signature and autoresponder.
  2. Autoresponder on your email or other social media platforms with links to all your information. This way if someone send you a message looking for information you send it to them straight away – see example
    Autoreply and Signature 

    Thank you for your enquiry.

    Just to let you know your email has been received and I will aim to get back to you as soon as possible. Please see below the following information should it be related to your query.
    • Information about the class time table for Pilates & Yoga – Click HERE 
    • To Book Online – Click HERE
    If your matter is urgent please phone our clinic on 086 12345678″

    Yours in Health
    Sports Injury Clinic

    1 Santa Row
    North Pole
    Icey Place
    086-1234567

    Book Online – Click HERE
    Pre – Appointment Screen – Click HERE
    Class Time Table Pilates & Yoga – Click HERE
    Website – Click HERE
    Facebook – Click HERE

  1. Voicemail: Ensure you voicemail is up to date with clear instructions on how to make an appointment or get the information they may require.
  2. Policies and Procedures: If you have an up to date policy and procedure manual then your staff should be able to get the answer for themselves instead of bothering you with simple questions. I recommend ASANA (procedures) and screencast-omatic as as a training manual to save all your “how to videos” for staff.

Setting up autoresponders will take you less than an hour, it will be one of the best and most productive hours you invest in your business as it will give you more time to focus on your clients and family. To find out how PracticeNav can improve your automation and give you more time take our Online Audit which gives you instant results. This can help identify your goals and systematise your business procedures. Contact PracticeNav via email info@practicenav.com or take our Free business audit to find how we can help.

Colin Phillips
Business Consultant
PracticeNav

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s